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Successful Bi-Fold Door Repairs for Homeowner Protected Under Section 75

Introduction

RSUK Repairs was recently contracted by a leading UK finance provider to carry out repairs to bi-fold doors at the home of a local homeowner. The customer had purchased and installed the doors through a finance agreement, and subsequently made a claim under Section 75 of the Consumer Credit Act. RSUK Repairs was responsible for assessing the damage and carrying out repairs to ensure the doors were restored to their original condition.

About the Customer

The homeowner had chosen to purchase and install bi-fold doors as part of a home renovation project. They opted for a finance agreement with a leading UK finance provider, which covered the cost of the doors and installation. Following the installation, the customer noticed that there were several issues with the doors, including alignment and stability problems, and a number of broken handles and locks.

After several unsuccessful attempts to resolve the issues with the installation company, the customer made a claim under Section 75 of the Consumer Credit Act. This section of the act provides protection to consumers who make purchases via finance agreements, ensuring that they are entitled to the same level of protection as if they had paid for the goods or services outright.

The Challenge

The leading UK finance provider needed to find a reliable and reputable service provider to assess and repair the damage to the bi-fold doors to ensure they were fully operational, secure, and met all necessary safety standards.

Why The Leading UK Finance Provider Chose RSUK Repairs

The customer chose RSUK Repairs for several reasons:

  • Their reputation for providing an unbiased service to financial institutions and lenders, as well as delivering work of superior quality
  • As a financial institution, the leading UK finance provider is committed to providing high-quality services to their customers and ensuring that they are protected under the Consumer Credit Act. They therefore needed a reliable and reputable repair service to carry out the necessary repairs to the bi-fold doors and ensure that the customer's rights under the act were protected
  • The leading UK finance provider conducted research on different repair service providers in the area and determined that RSUK Repairs was the best choice based on factors such as experience, reliability, and customer satisfaction
  • RSUK Repairs is experienced in working with financial institutions and insurers

The Solution

RSUK Repairs was contacted by the leading UK finance provider to carry out an assessment of the bi-fold doors and determine the extent of the damage. After conducting a thorough inspection, RSUK Repairs identified several areas of concern that required attention. These included misaligned panels, damaged hinges, and broken locks and handles.

RSUK Repairs worked closely with the leading UK finance provider and the homeowner to ensure that the proposed solution was acceptable and met the requirements of all parties. Once the solution was agreed upon, the RSUK Repairs team set to work on repairing the bi-fold doors, starting with realigning the panels and hinges to ensure they operated smoothly. 

They also replaced any broken or damaged locks and handles to ensure the doors were fully secure. Finally, they carried out a full inspection of the doors to ensure that the doors were fully operational, secure, and met all necessary safety standards. The work was completed to a high standard and in a timely manner.

The Results

Throughout the entire process, RSUK Repairs maintained excellent communication with all parties involved, keeping them informed of progress and addressing any concerns they may have had. Their ability to provide a swift resolution to the customer's complaint helped to maintain their confidence in the leading UK finance provider, and their professional and courteous service helped to ensure that the customer remained satisfied with the outcome.

The customer was highly satisfied with the results of the repairs, and they no longer experienced any issues with the doors. The repairs ensured that the bi-fold doors functioned smoothly and securely, providing the customer with peace of mind, and ensuring that the investment made in the doors was worthwhile.

Conclusion

Thanks to the team's expertise and attention to detail, RSUK Repairs were able to successfully repair the bi-fold doors at the home of the local homeowner. Their work ensured that the doors were fully operational, secure, and met all necessary safety standards. The customer was pleased with the outcome of the repairs, and the RSUK Repairs team was glad to have been able to assist in resolving the issues. 

This case study demonstrates the importance of having access to reputable and reliable repair services, particularly in instances where consumers have made purchases via finance agreements, to ensure that customers are satisfied with their purchase and that their investment is protected.