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RSUK Repairs – Services

Our Services Include

  • Virtual Desktop and On-Site Inspections
  • Claims Management
  • Remedial Works

At RSUK Repairs, we provide tailor-made project management solutions to insurers and lenders operating in the home improvement, renewable energy, and construction sectors. Our main focus is on delivering high levels of client satisfaction, while minimising their investment of time and resources in resolving complaints.

We offer comprehensive services that not only meet but exceed the expectations of our clients and their customers.

Our Process

1. Receive customer case from client.
2. Make contact with customer for information and introduction as case handler.
3. Organise site visits for our engineers to assess the customer's case.
4. Produce a written report, which assesses liability and recommends any remedial actions that may be required.
5. After our client has approved the chosen remedial action, the work is organised and completed.
6. The customer signs a satisfaction note once happy with the completion of the works.
7. The client is invoiced for the project once the case has been resolved.

Virtual Desktop and On-Site inspections

Do you need an independent inspection?

Our services cater to a variety of needs, whether you need an inspection related to a section 75, 75a or 56 claim, Financial Ombudsman Service case, to support litigation, or simply to verify the quality of workmanship in a home improvement project.

At RSUK Repairs we offer both virtual desktop and on-site inspections to provide rigour and information around installations for both domestic and commercial purposes. Our expert team works closely with insurers and lenders in the home improvement, renewable energy, and construction industries to ensure compliance. 

We accurately record all inspection types using our own inspection applications, with any related calls being recorded. Our comprehensive data reporting includes exportable information files and captures all significant features to help our clients make informed decisions.

Virtual Desktop Inspection - £85+VAT

  • Carried out within 5 working days
  • Quick and simple to set up
  • Recorded 
  • Suitable for minor complaints
  • Used to validate complaints before proceeding

On-Site Inspection - £130+VAT*

  • Carried out within 10 working days
  • On-site inspection
  • Digital report supplied
  • Suitable for insurance claims, section 75, 75a or 56 claim cases
  • Suitable for Financial Ombudsman Service cases
*Plus mileage charged at the current HMRC business mileage rate

Claims Management

About Our Claims Management Service

At RSUK Repairs we provide a complete solution for insurers and lenders operating in the home improvement, renewable energy, and construction sectors. Our comprehensive service is a one-stop solution for businesses, providing all the necessary services to manage the entire claim lifecycle, from claim receipt to full completion of works, if necessary.

Improperly managed claims can be a costly headache for individuals and businesses alike. Fortunately, our expert team is here to help manage all types of claims, including Section 75, 75a or 56 claims, home insurance claims, insurance-backed guarantee (IBG) claims, and warranty claims for product quality or workmanship.

Don't let claims lead to further legal or financial action. Trust us to handle all aspects of claims management efficiently and effectively, resulting in a stress-free process.

What Type Of Claims Do We Cover?

With our extensive experience working with insurers and lenders operating in the home improvement, renewable energy, and construction sectors we're well equipped to provide effective management solutions for a wide range of claim types, including:

  • Section 75 and Section 75a claims
  • Section 56 claims
  • Home insurance claims (with a specialism in renewable energy)
  • Product warranty claims
  • Workmanship warranty claims
  • Insurance Backed Guarantee (IBG) claims
  • Compensation claims
  • Legal claims
Remedial Works

We provide our services throughout the whole of the UK, and thanks to our well-established network of contractors, we can carry out installation and repair work of the highest standard.

Our in-house team and independent organisations form our network of contractors. The same team is deployed to sites around the UK to preserve consistency and quality, enabling us to offer a comprehensive range of services.

Our in-house team members are fully qualified, receive ongoing training and upskilling in areas including health and safety, and continue to be at the forefront of their profession. Additionally, they oversee the external contractors.

As an approved and preferred supplier to the financial services sector and high-profile organisations, we work with only the best contractors in the home improvement, renewable energy, and construction sectors. We ensure our contractors meet our strict policies and processes and provide them with the latest technology to complete instructions in line with our quality assurance expectations.

Finding reliable, professional contractors can be a challenge for both consumers and businesses, but our service takes away that stress. We provide access to highly accredited contractors with necessary guarantees and safeguards in place for completed works, giving our clients peace of mind.

Testimonials

Work was completed really well. Very good workers – Able to answer questions. Professional

Mr and Mrs Ulzaman, Luton, UK