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Understanding Section 75 and Section 56

Understanding Section 75 and Section 56

In this blog, we explore the protections and responsibilities for consumers and lenders under Section 75 and Section 56 of the Consumer Credit Act 1974, the importance of independent inspections and impartial advice and the role claims management companies play.

What is Section 75 and Section 56?

Section 75 serves as a crucial protective measure, providing consumers with a safety net when issues arise with their purchases. On the other hand, Section 56, while perhaps less commonly known, holds substantial relevance and it's essential to understand the definitions and implications of both sections.

Understanding Section 75 Liabilities

Section 75 liabilities, as stipulated in the Consumer Credit Act 1974, play a pivotal role in safeguarding consumers' interests when making credit card purchases ranging from £100 to £30,000. If a consumer purchases a faulty product or service from a retailer using their credit card, and the retailer fails to address the issue, the consumer can hold the credit card company jointly liable for any breaches of contract or misrepresentation. This empowers consumers by providing them with an additional layer of protection and recourse in case of disputes or substandard goods and services, enhancing their confidence in making credit card transactions.

Additionally, the Consumer Rights Act 2015 complements Section 75 liabilities by addressing complaints related to the quality of goods or services. This means that consumers can seek resolution for issues regarding the standard of products or services purchased using their credit cards, further reinforcing their rights and protections under Section 75 of the Consumer Credit Act 1974. As a result, consumers are assured of comprehensive legal support and safeguards when using credit cards for their purchases, promoting trust and confidence in the financial system.

Understanding Section 56 Liabilities

While Section 56 of the Consumer Credit Act might not be as widely recognised, it addresses situations where a supplier has accepted a credit agreement, but it is subsequently cancelled or modified. Insurers and finance providers need to be aware of how Section 56 operates to address potential liabilities arising from changes in credit agreements during ongoing projects.

Section 56 liabilities under the Consumer Credit Act 1974 play a crucial role in ensuring consumer protection by allowing individuals to hold lenders accountable for breaches of contract or misrepresentation by suppliers. If a consumer purchases faulty goods or services through a credit agreement and the supplier fails to address the issue, Section 56 enables the consumer to seek recourse from the lender.

In a recent high court judgment regarding the interpretation of "arrangements" in section 12(b) of the Consumer Credit Act 1974, the court's decision shed light on the application of Section 56 liabilities in complex financial scenarios. The judgment provided clarity on how the term "arrangements" is defined within the context of consumer credit, thereby influencing the responsibilities and liabilities of lenders in relation to consumer transactions. The impact of this judgment extended to card issuers facing claims under both Section 56 and Section 75, and the ruling has set a precedent for similar cases, providing insights into the legal obligations and liabilities of financial entities in complex consumer credit arrangements.

Interplay Between Section 75 and Section 56

In certain situations, both Section 75 and Section 56 may come into play simultaneously. This could happen when there are changes to the project scope (Section 56) and issues arise with the quality or delivery of goods and services (Section 75). Insurers and finance providers must be equipped to work through these complex interactions to protect both their interests and the interests of consumers. Establishing clear protocols for handling such situations, including documentation and communication strategies, contributes to a smoother resolution process. By understanding the intricacies of this interplay, professionals can adeptly manage complexities that may arise during projects.

The Importance of Independent Inspection and Impartial Advice

Independent inspections play a vital role for finance lenders and insurers in relation to home improvements, renewables, and the construction industry, whether conducted virtually or on-site. They focus on verifying the legitimacy and transparency of projects and ensure adherence to consumer credit laws and regulations. This scrutiny is essential for safeguarding the rights of consumers and ensuring that financial lenders and insurers uphold the necessary standards.

Additionally, impartial advice holds significant importance for finance lenders and insurers engaged in consumer credit related to home improvements, renewables, and construction. Seeking unbiased guidance allows these entities to make well-informed decisions that take into account the interests of the consumer. It provides insights into the optimal course of action, providing mutually beneficial outcomes for both the consumer and the finance lender or insurer involved.

In this way, the practice of independent inspections and impartial advice contributes to ensuring fair treatment of consumers but also upholds the principles of consumer protection and ethical practices within the industry.

Role of Claims Management in Consumer Credit

Claims management companies serve as invaluable support, acting on behalf of finance providers and insurers. By conducting independent and impartial inspections, these companies play a crucial role in ensuring the integrity of projects within these sectors. Through the production of comprehensive reports, finance lenders can make well-informed decisions.

When faced with challenges such as seeking compensation for substandard work or faulty materials in home improvement projects, claims management companies provide expert guidance. They conduct thorough inspections, assess the compliance of projects with industry standards, and produce detailed reports. These reports not only help finance lenders in understanding the situation but also facilitate informed decision-making. This comprehensive approach ensures that finance lenders can make accurate assessments, thereby protecting their interests and supporting the overall integrity of the home improvements, renewables, and construction industry.

Recent Development and Updates

The regulatory landscape is dynamic, and staying abreast of recent developments is imperative. Any amendments or updates to the Consumer Credit Act may have direct implications for insurers and finance providers. Regularly monitoring industry news and legislative updates ensures that professionals are well-informed and can adapt their practices accordingly.


A thorough understanding of Section 75 and Section 56 liabilities is paramount for insurers and finance providers operating in the home improvement, renewables, and construction industries. By comprehending the intricacies of these consumer protection measures, professionals can proactively manage risks and ensure compliance.

For bespoke project management services tailored to your unique needs, please get in touch with us today.

Or, if you have Section 75 or Section 56 liability, at RSUK Repairs we can provide professional advice and an efficient remedial solution.